Question 1

What is the warranty on the ATLANTIS INSTACUP Hot & Spicy Tomato Soup Premix?

Accepted Answer

The ATLANTIS INSTACUP Hot & Spicy Tomato Soup Premix comes with a 1-year comprehensive on-site warranty covering the motor, electronics and major components. Extended AMC plans are available — contact us at +91 86887 90678 for pricing.

Question 2

How fast is delivery, and is shipping free?

Accepted Answer

Free delivery across India. We typically dispatch within 24 hours of order confirmation. Hyderabad and Telangana orders deliver in 1–2 working days; rest of India 3–5 working days. Installation is included for machines and dispensers.

Question 3

Do you provide installation and on-site support?

Accepted Answer

Yes — installation and a free training session for your office team is included for every premix pack. On-site support is available across all major Indian cities. For Hyderabad / Telangana we offer same-day service response.

Question 4

What does the AMC (Annual Maintenance Contract) cover?

Accepted Answer

Our AMC covers preventive maintenance visits, free spare parts (excluding consumables), priority on-site support, and unlimited callouts. AMC pricing starts from ₹3,500 / year depending on usage volume.

Question 5

What is your return and replacement policy?

Accepted Answer

7-day no-questions-asked replacement for any manufacturing defect. Buyer's-remorse returns are accepted within 7 days of delivery, subject to the product being unused and in original packaging. Refunds process in 5–7 business days.

Question 6

Can I get this on rental / EMI?

Accepted Answer

Yes — most machines are available on monthly rental starting ₹500–₹3,000 / month depending on the model, and on no-cost EMI through major Indian banks at checkout. WhatsApp +91 86887 90678 for a custom quote.

Question 7

What is the shelf life and storage condition?

Accepted Answer

Sealed packs have a 12-month shelf life from manufacture. Store in a cool, dry place below 25°C, away from direct sunlight. Once opened, transfer to an airtight container and consume within 60 days for best flavour.

Amount Per Serving Calories	83
Energy	280 kcal
Total Fat	0.30 g
Cholesterol	0 mg
Sodium	0 mg
Total Carbohydrate	67 g
Dietary Fibre	0.0 g
Total Sugars	25 g
Protein	3 g
Pack Size	500 g
Servings per pack	83 Cups (6g each)
Proprietary Food	(IFC 1.5.1) Milk Powder and Cream Powder (Plain)
Ingredients	Tomato Powder (27%), Sugar, Edible Starch, Iodised salt, Potato Powder, Thickening Agent (E 415), Dried Mango Powder, Flavour Enhancers (E 635 & E 621), Red Chilli Powder, Onion Powder, Cumin Powder, Acidity Regulators (E 330 & E 296), Black Pepper and Coriander Leaves.
Instruction For Use	Add 6g of soup powder to 100ml of hot water. Stir well and serve.
Storage instructions	Store in a Cool, Dry and Hygienic place. Once opened, ensure to keep it in an airtight container.
Shelf Life	9 Months from the manufacturing date
Return Policy	All food products are non-returnable.

ATLANTIS INSTACUP Hot & Spicy Tomato Soup Premix

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