Refund & Cancellation Policy
We want you to be completely satisfied with your purchase. Please read this policy carefully so you know exactly what to expect if you need to cancel an order or request a refund.
Cancel before dispatch
Free cancellation any time before your order is shipped.
Report damage in 48 hrs
Damaged or wrong items must be reported within 48 hours of delivery.
Refund or store credit
Choose between a bank refund or store credit.
1-year warranty
All machines come with a free on-site service warranty.
Contents
1 Cancellations
✅ You may cancel any order free of charge at any time before it has been dispatched from our warehouse.
How to cancel
Contact us immediately with your order number via:
- 📞 Call: +91 9502468007
- 💬 WhatsApp: +91 86887 90678
- ✉️ Email: support@cherryvend.com
After dispatch
Once your order has been dispatched, it cannot be cancelled. You may instead initiate a return after delivery in line with the applicable return conditions below.
⚠️ For same-day or express orders, please contact us within 2 hours of placing the order to cancel before dispatch.
Cancellation by Cherry Enterprises
We reserve the right to cancel orders in exceptional circumstances including product out of stock, pricing error, payment not verified, or delivery address outside our serviceable area. A full refund will be processed within 5–7 business days.
2 Returns — Vending Machines & Water Dispensers
Vending MachinesWater Dispensers
Damaged or defective on arrival (DOA)
- Inspect your product upon delivery.
- Report any physical damage or functional defect within 48 hours of delivery with clear photographs or a short video.
- We will arrange a free pickup and either replace the product or process a full refund, at your choice.
Wrong product delivered
- Report within 48 hours of delivery.
- We will arrange collection and ship the correct product at no additional cost.
Change of mind
We do not accept returns for change of mind on machines or dispensers once delivered and installed. We strongly encourage you to book a free demo before purchasing.
⚠️ Products must be returned in their original packaging, unused, with all accessories, manuals, and warranty cards included.
3 Returns — Premix Powders, Coffee Beans & Consumables
Premix PowdersCoffee BeansPaper CupsStirrersSachets
Accepted returns
- Wrong product delivered: Report within 48 hours with a photo. We will replace or refund.
- Damaged packaging on delivery: Report within 48 hours with a photo. We will replace or refund.
- Product quality issue: Report within 7 days of delivery if expired, stale, or significantly different from description.
🚫 Premix powders and coffee beans that have been opened, partially used, or whose sealed packaging has been broken cannot be returned under any circumstances.
Single-use items (cups, stirrers, sachets) follow the same policy — returns accepted only if damaged on delivery, wrong item, or quality defect reported within 48 hours with photos.
4 Returns — Spares & Accessories
SparesAccessories
- Returns accepted if defective, damaged on arrival, or incorrect — reported within 48 hours of delivery.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Electrical components that have been installed or used cannot be returned.
5 Non-Returnable Items
The following cannot be returned or refunded under any circumstances:
- Opened or used premix powders, coffee beans, sachets, cups, stirrers, or any other single-use consumable.
- Products with tampered, broken, or missing serial numbers.
- Machines damaged due to improper installation, misuse, or unauthorised repairs.
- Products returned without prior authorisation from our team.
- Items purchased under special promotions or clearance sales unless faulty.
- Annual Maintenance Contracts (AMC) once service has commenced.
6 How to Raise a Return or Refund Request
Contact us within the reporting window
Call or WhatsApp within 48 hours of delivery (7 days for quality issues on premixes). Have your order number ready. 📞 +91 9502468007
Share photos or video of the issue
Send clear images or a short video showing the damage, defect, or wrong item.
Receive return authorisation
Our team will review and respond within 1–2 business days. Do not return any product without receiving authorisation first.
Return the product (if required)
For machines and dispensers, we arrange a free pickup. Return shipping for premixes/accessories will be reimbursed if the issue is our fault.
Receive your refund or replacement
Once we receive and inspect the return, your refund or replacement will be processed within the timelines below.
7 Refund Process & Timelines
| Refund Method | Timeline | Details |
|---|---|---|
| Bank transfer / original payment method | 7–10 business days | Refunded to the card, UPI, or bank account used at checkout. |
| Store credit | 1–2 business days | Credited to your Cherry account. No expiry. |
| Cancellation before dispatch | 5–7 business days | Full refund to original payment method. No deductions. |
| Orders cancelled by Cherry Enterprises | 5–7 business days | Full refund. No deductions. |
ℹ️ Refund timelines begin from the date your return is received and approved, not from the date you ship it back.
8 Warranty vs. Refund
| Situation | What to do |
|---|---|
| Machine stops working within 1 year of purchase | Raise a warranty service request — we will repair or replace on-site at no cost. |
| Machine arrives damaged or defective (within 48 hrs) | Raise a return/refund request — eligible for replacement or full refund. |
| Machine damaged due to misuse or power surge | Not covered by warranty or refund policy. AMC support may apply. |
| Fault develops after 1-year warranty period | Contact us for paid repair or Annual Maintenance Contract (AMC). |
9 Our Commitment to You
Cherry Enterprises has been serving customers across India for nearly 10 years and has built a reputation on reliability and honest service. If you face any issue with your order, our team will always work with you to find a fair resolution.
Unresolved disputes may be referred to the appropriate consumer forum under India's Consumer Protection Act, 2019.
📬 Contact Us for Returns & Refunds
Our team typically responds within 1 business day. Please have your order number ready.