Question 1

What is the warranty on the AMAZON SIGNATURE COFFEE?

Accepted Answer

The AMAZON SIGNATURE COFFEE comes with a 1-year comprehensive on-site warranty covering the motor, electronics and major components. Extended AMC plans are available — contact us at +91 86887 90678 for pricing.

Question 2

How fast is delivery, and is shipping free?

Accepted Answer

Free delivery across India. We typically dispatch within 24 hours of order confirmation. Hyderabad and Telangana orders deliver in 1–2 working days; rest of India 3–5 working days. Installation is included for machines and dispensers.

Question 3

Do you provide installation and on-site support?

Accepted Answer

Yes — installation and a free training session for your office team is included for every premix pack. On-site support is available across all major Indian cities. For Hyderabad / Telangana we offer same-day service response.

Question 4

What does the AMC (Annual Maintenance Contract) cover?

Accepted Answer

Our AMC covers preventive maintenance visits, free spare parts (excluding consumables), priority on-site support, and unlimited callouts. AMC pricing starts from ₹3,500 / year depending on usage volume.

Question 5

What is your return and replacement policy?

Accepted Answer

7-day no-questions-asked replacement for any manufacturing defect. Buyer's-remorse returns are accepted within 7 days of delivery, subject to the product being unused and in original packaging. Refunds process in 5–7 business days.

Question 6

Can I get this on rental / EMI?

Accepted Answer

Yes — most machines are available on monthly rental starting ₹500–₹3,000 / month depending on the model, and on no-cost EMI through major Indian banks at checkout. WhatsApp +91 86887 90678 for a custom quote.

Question 7

What is the shelf life and storage condition?

Accepted Answer

Sealed packs have a 12-month shelf life from manufacture. Store in a cool, dry place below 25°C, away from direct sunlight. Once opened, transfer to an airtight container and consume within 60 days for best flavour.

Amount Per Serving Calories	166
Energy	336 kcal
Total Fat	0 g
Saturated Fat	0 g
Trans Fat	0 g
Cholesterol	0 mg
Sodium	37 mg
Total Carbohydrate	70 g
Dietary Fibre	0.0 g
Total Sugars	0 g
Includes Added Sugar	0 g
Protein	14 g
Pack Size	250 g
Servings per pack	166 (1.5g each)
Proprietary Food	Instant Coffee (IFC 14.1.5).
Ingredients	Instant Coffee Powder
Instruction For Use	Dispense 1.5 g Instant Coffee Powder along with 100ml hot water through a vending machine or mix manually.
Storage instructions	Store in a Cool, Dry and Hygienic place. Once opened, ensure to keep it in an airtight container.
Shelf Life	18 Months from the manufacturing date
Return Policy	All food products are non-returnable.

AMAZON SIGNATURE COFFEE

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