Question 1

What is the warranty on the AMAZON Rich 3-in-1 Coffee Premix – 1kg Pack?

Accepted Answer

The AMAZON Rich 3-in-1 Coffee Premix – 1kg Pack comes with a 1-year comprehensive on-site warranty covering the motor, electronics and major components. Extended AMC plans are available — contact us at +91 86887 90678 for pricing.

Question 2

How fast is delivery, and is shipping free?

Accepted Answer

Free delivery across India. We typically dispatch within 24 hours of order confirmation. Hyderabad and Telangana orders deliver in 1–2 working days; rest of India 3–5 working days. Installation is included for machines and dispensers.

Question 3

Do you provide installation and on-site support?

Accepted Answer

Yes — installation and a free training session for your office team is included for every premix pack. On-site support is available across all major Indian cities. For Hyderabad / Telangana we offer same-day service response.

Question 4

What does the AMC (Annual Maintenance Contract) cover?

Accepted Answer

Our AMC covers preventive maintenance visits, free spare parts (excluding consumables), priority on-site support, and unlimited callouts. AMC pricing starts from ₹3,500 / year depending on usage volume.

Question 5

What is your return and replacement policy?

Accepted Answer

7-day no-questions-asked replacement for any manufacturing defect. Buyer's-remorse returns are accepted within 7 days of delivery, subject to the product being unused and in original packaging. Refunds process in 5–7 business days.

Question 6

Can I get this on rental / EMI?

Accepted Answer

Yes — most machines are available on monthly rental starting ₹500–₹3,000 / month depending on the model, and on no-cost EMI through major Indian banks at checkout. WhatsApp +91 86887 90678 for a custom quote.

Question 7

What is the shelf life and storage condition?

Accepted Answer

Sealed packs have a 12-month shelf life from manufacture. Store in a cool, dry place below 25°C, away from direct sunlight. Once opened, transfer to an airtight container and consume within 60 days for best flavour.

Amount Per Serving Calories	80
Energy	52.50 kcal
Total Fat	1.3 g
Saturated Fat	1.05 g
Trans Fat	0 g
Cholesterol	5.25 mg
Sodium	50 mg
Total Carbohydrate	7.9 g
Dietary Fibre	0.0 g
Total Sugars	5.3 g
Includes Added Sugar	3.12 g
Protein	2.3 g
Pack Size	1 Kg
Servings per pack	80 (12.5g each)
Proprietary Food	Instant Coffee Premix (IFC 14.1.5)
Ingredients	Milk Solids, Sugar and Instant Coffee Powder (9.5%)
Allergen Declaration	Contains Milk
Instruction For Use	Dispense 12.5 g of Premix along with 90 ml hot water through a vending machine or add premix with hot water in a cup and stir.
Storage instructions	Store in a Cool, Dry and Hygienic place. Once opened, ensure to keep it in an airtight container.
Shelf Life	6 Months from the manufacturing date
Return Policy	All food products are non-returnable.

AMAZON Rich 3-in-1 Coffee Premix – 1kg Pack

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